CONTACT INFORMATION
If you have any questions regarding our website, please contact us at 812-746-2170 from 9am-5pm EST or e-mail us at help@shopjoandco.com
SHIPPING
All orders placed on www.shopjoandco.com are eligible for shipping only. Effective 3/1/22, all orders in the Continental US will receive FREE economy shipping through USPS Select Ground, Fedex Smartpost, or UPS Surepost. You may opt to select standard shipping for $9.95 which will be shipped via USPS Priority, UPS Ground, or Fedex Ground. The customer may select an expedited shipping method at their own cost.
Orders with Standard shipping get priority in shipping over other orders and typically take 1-2 business days to be processed and shipped. Orders placed before 12pm EST will typically be processed same day. Weekends and holidays are not business days and are excluded for shipping times. You will receive an e-mail with tracking info once your order has been shipped.
We do not currently offer international shipping, but if this is something you are interested us in starting please e-mail us!
From time to time, we run big promos and when that happens there may be a slight delay in your shipment. We work hard to fulfill these orders and get them out quickly but please expect an additional 1-2 business day delay when big promos and sales are happening!
IN-STORE PICK UP
We no longer offer in-store pick up as an option online. In order to do FREE in-store pick up or curbside pick up, the customer must contact their local store to process their order. The store can process your order over the phone & have it ready for you to pick up within the hour.
You may call or text your local store at:
