Once an order is placed and the payment is processed, it's immediately set into motion in our system. This quick action means that costs and fees are instantaneously incurred on our end.

Regrettably, due to this fast turnaround time, we're unable to cancel or alter orders once they've been placed. We apologize for any inconvenience and appreciate your understanding.

We offer store credit within 30 days of shipment or exchanges within 14 days of shipment for items in their original, unaltered condition.

The product must be undamaged with no signs of wear & free from any stains and scents, to be eligible for full credit.

For detailed information and assistance, please visit our full return policy or contact us at hello@shopjoandco.com.

Items including jewelry, hosiery, and specific accessories (like hats, belts, scarves, and bodysuits) are non-returnable due to hygiene reasons and are considered final sale.

Any product marked "Final Sale" in its description or title is also ineligible for return.

Additionally, no returns or exchanges are accepted for sale items or those discounted by 30% or more.

Any and all items outside the 30 day return policy are non-returnable and can't be exchanged. If you still choose to send this return back, JO+CO reserves the right to deny the return or charge a restocking fee.

Orders typically ship within 1-2 business days. Orders processed within the U.S. can take 1-8 business days to arrive after they've been picked up by the carrier.

Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.