JO+CO Return Policy
Returns & Exchanges
We want you to love your JO+CO pieces 🤍
If something isn’t quite right, we’re happy to help.
Eligible items may be returned within 14 days of delivery for store credit only.
We do not offer refunds to original payment methods.
To begin a return, please visit our Return Portal.
Checkout+ (Re:Do)
If you added Checkout+ ($1.98) at checkout:
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Your return is free
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You’ll receive store credit or an exchange
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Your order is protected against loss or damage in transit
Returns Without Checkout+
If Checkout+ was not selected:
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A $9.95 return processing fee is deducted from your store credit
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Return shipping costs are deducted from your store credit
Exchanges receive free return shipping.
New shipping costs to you will apply.
Store Credit Details
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Store credit is issued once your return is received and approved
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Credit can be used on any future purchase
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Store credit expires 1 year from the issue date
If your order was paid (in full or in part) with store credit or a gift card, that portion will be returned to the same method.
Final Sale
Items marked Final Sale (discounted 30% or more) are not eligible for return or exchange.
Return Requirements
To be eligible, items must be:
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Unworn, unwashed, and in like-new condition
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Free of stains, odors, pet hair, or signs of wear
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Returned with original tags attached
Additional requirements:
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Items must be returned in the original poly bag or similar protective packaging
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Shoes must be returned in their original box and shipped inside an outer box (no labels on shoe boxes)
Items That Cannot Be Returned
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Final Sale items (30%+ off)
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Accessories: jewelry, hats, belts, bodysuits (hygiene reasons)
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Items with stains, odors, pet hair, or signs of wear
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Items damaged due to improper packaging
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Items returned without a damage claim on file
Damaged or Defective Items
Please contact us within 3 days of delivery at hello@shopjoandco.com with photos and your order number so we can assist quickly.
Items sent back without a damage claim may not be accepted.
Lost or Stolen Packages
Orders without Checkout+ are not protected against loss or theft after delivery.
Please contact USPS or UPS directly with tracking questions.
Orders with Checkout+ are fully protected.
Installment Payments (ShopPay, etc.)
You are still responsible for completing your scheduled payments.
Returned items will be processed according to this policy once received.
Need Help?
We’re always here — email us at hello@shopjoandco.com anytime.
JO+CO reserves the right to update this policy at any time.