JO+CO Return Policy

To start your return please visit Your Account

Returns for Store Credit Only

We accept returns on regular-priced items for store credit within 14 days of delivery.

• Store credit will be issued as an e-gift card

• $9.95 return shipping fee will be deducted from your store credit

• Original shipping charges are non-refundable

• Late returns (after 14 days) may be subject to a restocking fee or denied.

Items That Cannot Be Returned

• Items marked Final Sale or discounted 30% or more

• Accessories: jewelry, hats, belts, bodysuits (due to hygiene reasons)

• Items damaged due to improper return packaging

• Items returned without a damage claim on file

To Be Eligible, Items Must Be:

• Unworn, unwashed, and in like-new condition

• Free of stains, odors, pet hair, or damage

• Returned in original poly bag or similar protective packaging

• Shoes: must be in original box and shipped inside an outer box (no labels on shoe box)

Reporting Damaged or Defective Items

• Contact us at hello@shopjoandco.com within 3 days of delivery

• Please include photos + your order number

• Items sent without a damage claim may not be accepted

Lost or Stolen Packages

• We are not responsible for packages lost or stolen in transit or post-delivery

• Please contact USPS or UPS directly with your tracking number

Using ShopPay or Other Installment Payments?

• You’re still responsible for completing your payments

• Returned items will be issued as store credit only

🤍 Need Help?

We’re a small team (yep, just one woman packing, styling, and replying!) — but we always respond with care.  Reach out to us at hello@shopjoandco.com if you have questions.