Returns

ONLINE RETURNS — effective 3/1/22:

The following Return Policy only applies to online purchases made through www.shopjoandco.com.

Thank you for shopping with JO+CO! We take great pride in our reputation for quality and excellent value, and want to put the customer experience first. Starting March 1st, 2022, we will begin a more flexible return policy for our babes:

We know shopping online can be hard and we try our hardest to make your shopping experience the best possible! But, we get it, sometimes it just doesn't work out. Returns are handled on a case by case basis with the objective of making our customers happy and treating them fairly. We stand behind our products and service and want customers to be satisfied with them. We hope you LOVE your order, but in case it just didn't work this time, please read below for additional information on returns.

  • We do not offer refunds; however, item/s purchased online are accepted for STORE CREDIT at any time on regular priced/non-sale items.  You may return to your closest JO+CO store to receive the credit in the form of an IN-STORE gift card (in-store gift cards will not work online unless you contact customer service to have it transferred).  
  • Store credits will be sent to your e-mail in the form of a gift card.
  • Effective 3/1/22 we are also now offering FREE SHIPPING & FREE RETURNS on all orders.
  • All items discounted 50% or more are final sale, no exchanges or returns will be accepted.
  • If any promos or discounts were used on your returnable merchandise, the promo and/or discount will be forfeited and may not be reused.
  • SHOES MUST BE PACKAGED IN A PROTECTIVE BOX OR BAG. Please do NOT affix a label directly to the shoe box or it will be marked Return to Sender and not eligible for return.

In order to be eligible for a store credit, all items must be:

  • Unworn & unwashed
  • Returned in the original packaging (clear poly bag)
  • Placed in original packaging or similar packaging with any previous shipping labels covered. 
  • Original invoice/packing slip/return form must be included in package
  • In new, unaltered and unused condition (no signs of wear, stains, odor, animal hair, or damage). If item has any of the above, it will not be accepted as a return and you will be responsible for the shipping fee
  • Swimwear must be returned with all tags and hygienic liners attached.  Please try on with appropriate undergarments before removing tags and liner. 

*Accessories and any items noted as final sale are final sale and non-returnable or exchangeable, no exceptions.

RETURN REQUEST

To process a return please follow these steps:

  1. Go to this link : https://www.shopjoandco.com/a/return
  2. Enter your order number & email used on your order to find your order.
  3. Follow the steps to give a return reason and action.  Please note, actions must fall within the return policy.  (i.e. If you try to return a sale/final sale item it will be rejected and you will be responsible for the return shipping costs to you.)  If you need clarification on if the items fall within our return policy, please e-mail us with your return request at help@shopjoandco.com, and include your Order # and the item/s you are wanting to return. Please allow 24-48 hours for a response.
  4. Note : if selecting damaged/defective as your return reason, please upload a photo of the defect/damage into the returns center showing original tags attached.
  5. Send the return request & await an approval email from our support staff.

LOST OR STOLEN PACKAGES

We are not responsible for packages lost or stolen in transit. You will need to contact USPS or your chosen courier service with your tracking number to resolve such issues.

GIFT CARDS

Physical gift cards are only valid in-stores and cannot be used online.  E-gift cards can only be used online and are not valid in-stores.

DEFECTIVE OR DAMAGED MERCHANDISE

Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within 3 days of receipt.  Please start the return process by issuing a return request following the steps above & attach your images of the damage with original tags attached.

    DO YOU DO PRICE ADJUSTMENTS?

    Flash sales, one-day sales, promotional items, and discounted items are not eligible for price adjustments or even exchanges.  In order to receive any new promotional pricing, different size/color of the same style, you must return the original purchase (if it is a returnable and not a final sale item as noted on your receipt), forfeiting any coupons or promotions used on the original purchase & repurchase at the new price.

    WHAT IF I WANT TO EXCHANGE AN ITEM/S?

    We allow exchanges for the same item/s but a different COLOR or SIZE only.  You can start an exchange by initiating a return here : https://www.shopjoandco.com/a/return. 

    THE ORDER I RECEIVED IS INCORRECT.

    If you received an incorrect item from your order, please call or e-mail us at help@shopjoandco.com with your Name, Order #, and a description of the situation.  We are happy to help and make this mistake correct.

    HOW DO I KNOW IF MY ORDER WAS PLACED?

    Once you've completed your order, a confirmation e-mail will be sent to the email address associated with your order/account.  If you don't see one, please check your spam folder!  You may also view your order by clicking on the My Account link at the top right of the page and logging into your JO+CO account.