JO+CO Return Policy

To start your return please visit Your Account

Returns for Store Credit Only

We accept returns on regular-priced items for store credit within 14 days of delivery.

  • Store credit will be issued as an account credit available to use at checkout

  • $9.95 return shipping fee on returns

  • Original shipping charges are non-refundable

  • Returns scanned after the 14-day window may be denied or incur a restocking fee plus return shipping fees.

Items That Cannot Be Returned

  • Final Sale items (discounted 30% or more)

  • Accessories: jewelry, hats, belts, bodysuits (for hygiene reasons)

  • Items damaged due to improper return packaging

  • Items returned without a damage claim on file

To Be Eligible, Items Must Be:

  • Unworn, unwashed, and in like-new condition

  • Free of stains, odors, pet hair, or damage

  • Returned in original poly bag or similar protective packaging

  • Shoes: must be in original box and shipped inside an outer box (no labels on shoe box)

Reporting Damaged or Defective Items

  • Contact us at hello@shopjoandco.com within 3 days of delivery

  • Please include photos + your order number

  • Items sent without a damage claim may not be accepted

Lost or Stolen Packages

  • JO+CO is not responsible for packages lost or stolen in transit or after delivery

  • Please contact USPS or UPS directly with your tracking number

Using ShopPay or Other Installment Payments?

  • You’re still responsible for completing your payments

  • Returned items will be issued as store credit only

🤍 Need Help?

We’re a small team (yep, it's one person packing, styling, and replying!) Reach out to us at hello@shopjoandco.com — we're here for you.