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JO+CO Return Policy

We get it.  Sometimes it's just not the right fit, the color isn't what you imagined, or maybe you just simply changed your mind.  We genuinely strive to offer you as much flexibility and choice as possible in your shopping experience. Being a small business, every decision we make is with our valued customers in mind. It's our goal to provide a variety of return options, tailored to make things smooth and hassle-free for you. In light of these efforts, we kindly request that you respect and adhere to our established policies. Please understand that we cannot grant additional exceptions beyond what's stated. Your support and understanding mean everything to us, and we appreciate your trust in JO+CO.

RETURN OPTIONS:

— SHOP NOW : We've launched an exciting "Shop Now" feature for you! When you decide to return an item, you no longer have to wait for your return to be processed to continue shopping. Select "Shop Now", and we'll reward you with bonus credit. This means more treats for your closet even before your return is complete! 

— REFUNDS : We want you to love what you get!  If you're not entirely please, we gladly accept returns for a refund within 14 days of the shipment date. There's a $12.95 processing fee to cover return shipping costs and other related expenses. Your refund, after deducting the processing fee, will be sent to your original payment method.

— STORE CREDIT : Change of heart? We're here to help! Opt for ur online credit within 30 days of shipment, and we'll send you an e-gift card. As an added bonus, we'll even give you an extra 10% in credit as a gift (maxing out at $20). Oh, and the return shipping?  That's on us!

— EXCHANGES : We want you to find the perfect match. We offer two flexible exchange options within 14 days of shipment and there's a reduced processing fee of $6.95.  Items purchased are eligible for only one exchange, if it doesn't work out the second time you can return it.  You have two flexible exchange options:

  • Standard Exchange : Swap your item for another. Just be mindful of stock availability. If the desired item has sold out by the time your return reaches us, the system will provide you with an e-gift card as an alternative.
  • Instant Exchange : Don't want to risk your size selling out? Opt for an instant exchange. Secure your styles by placing a payment hold. If the original item isn't returned within 14 days, the hold will convert to a final charge. 

Please note: If we receive a non JO+CO item in your return, we are not responsible for it and we cannot return it to you.

IMPORTANT POLICY DETAILS :  

To ensure a smooth return process, please keep the following in mind:

— Ensure returns are postmarked within the specified 14 or 30-day window.

— Returns outside the 14-day refund window but within 30 days will default to store credit.

— If your items are returned beyond the 30 day return window, your return will not be accepted and your items will be donated.

— For clarity or concerns, reach out to hello@shopjoandco.com.

ELIGIBILITY REQUIREMENTS :

To be eligible for a return all items must be in re-sellable condition, please make sure that all items meet the following criteria:

  • Items must be unworn, unwashed, and in new, unaltered, and unused condition (no signs of wear, stains, odor, perfume, animal hair, or damage).
  • Items must have all original tags attached.
  • Please return items in their original packaging, preferably the clear poly bag.  This is to ensure the items are protected during transit.  If items aren't returned in the clear poly bag & are damaged upon inspection, they will be ineligible for return.
  • Place the items in the original packaging or similar packaging, ensuring that any previous shipping labels are covered.

— ITEMS NOT ELIGIBLE FOR RETURN : 

  • Due to their hygienic nature, jewelry, hosiery, and accessories such as hats, belts, scarves, bodysuits, etc. are not returnable. Please note that all jewelry and accessories are considered final sale, and no exceptions will be made.
  • If an items says "Final Sale" in the description, product title, product pages, etc. are not eligible for return. We don't make price adjustments on any past or future orders. All sale items and items discounted 30% or more are final sale, no exchanges or returns will be accepted.
  • SHOES MUST BE PACKAGED IN A PROTECTIVE BOX OR BAG. Please do NOT affix a label directly to the shoe box or it will not eligible for return.

ALLERGY-AWARE POLICY :

Quality is paramount at JO+CO. For the benefit of our community:

— Be cautious with makeup, deodorant, and strong fragrances. Such substances can affect an item's condition.

— All the pet parents out there, we adore your fur companions! Please ensure garments remain pristine when trying them on.

Let's ensure every piece reaches its next owner in the best condition possible.

ADDITIONAL RETURN DETAILS : 

    DAMAGES OR DEFECTS

    Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within 3 days of receipt. If you return your items damaged and a damaged was not claimed within this time period, your return will not be accepted.

    SHOP PAY

    If you're using ShopPay or any other installment payment service : all orders that utilize these services are subject to JO+CO's standard return policy. If you've returned your order and opt for store credit, you will receive a JO+CO store credit in the form of a gift card. But keep in mind, you'll still need to continue paying off your installments for the total purchase amount.

    LOST OR STOLEN PACKAGES

    We are not responsible for packages lost or stolen in transit. You will need to contact USPS or UPS with your tracking number to resolve such issues.

    GIFT CARDS

    E-gift cards can only be used online and are not valid in stores.  If you have purchased one of our physical gift cards in a store location, those are only valid in-stores and cannot be used online. 

      DO YOU DO PRICE ADJUSTMENTS?

      Flash sales, one-day sales, promotional items, and discounted items are not eligible for price adjustments or even exchanges.  In order to receive any new promotional pricing, different size/color of the same style, you must return the original purchase (if it is returnable and not a final sale item as noted on your receipt), forfeiting any coupons or promotions used on the original purchase & repurchase at the new price.

      THE ORDER I RECEIVED IS INCORRECT.

      If you received an incorrect item from your order, please call or e-mail us at hello@shopjoandco.com with your Name, Order #, and a description of the situation.  We are happy to help and make this mistake correct.

      RETURN PROCESSING TIME

      We aim to process all returns within 7-10 business days of receipt in our warehouse; however, if we experience periods of high order volume, please expect returns to take 14-16 business days to process.  Once your return is processed, you will receive an email confirmation.

      START YOUR RETURN