JO+CO Return Policy

Notice: Our return policy was updated on November 1, 2023. Please review the changes to ensure you understand the terms before making a purchase.

We understand that not every purchase is a perfect match. At JO+CO, our aim is to make your shopping experience positive, even when things don't go as planned. As a small business, we carefully craft our policies to balance your needs with our ability to bring you unique and exciting fashion finds.

To sustain our curated collections and continue offering exclusive styles, we've updated our returns policy offers store credit or exchange only. This approach is a key part of how we manage our selections and ensure we can keep delivering the unique pieces you love. 

Return Options:

— STORE CREDIT: If your purchase isn't quite right, you can return it within 30 days of shipment for store credit. We'll take care of the return shipping, making it straightforward for you to find your next favorite item.  The store credit will go onto an e-gift card that you will receive directly in your inbox.

— SHOP NOW : We've launched an exciting "Shop Now" feature for you! When you decide to return an item, you no longer have to wait for your return to be processed to continue shopping. Select "Shop Now", and we'll reward you with bonus credit. This means more treats for your closet even before your return is complete!

 EXCHANGES : Found something you love but need a different size? No problem! You can exchange items within 14 days for a small shipping fee of $8.00. Items purchased are eligible for only one exchange, if it doesn't work out the second time you can return it.  You have two flexible exchange options:

  • Standard Exchange : Swap your item for another. Just be mindful of stock availability. If the desired item has sold out by the time your return reaches us, the system will provide you with an e-gift card as an alternative.
  • Instant Exchange : Don't want to risk your size selling out? Opt for an instant exchange. Secure your styles by placing a payment hold. If the original item isn't returned within 14 days, the hold will convert to a final charge. 

ELIGIBILITY REQUIREMENTS : To be eligible for a return all items must be in re-sellable condition, please make sure that all items meet the following criteria:

  • Items must be unworn, unwashed, and in new, unaltered, and unused condition (no signs of wear, stains, odor, perfume, animal hair, or damage).
  • Items must have all original tags attached.
  • Please return items in their original packaging, preferably the clear poly bag.  This is to ensure the items are protected during transit.  If items aren't returned in the clear poly bag & are damaged upon inspection, they will be ineligible for return.
  • Place the items in the original packaging or similar packaging, ensuring that any previous shipping labels are covered. 


  • Due to their hygienic nature, jewelry, hosiery, and accessories such as hats, belts, scarves, bodysuits, etc. are not returnable. Please note that all jewelry and accessories are considered final sale, and no exceptions will be made.
  • If an items says "Final Sale" in the description, product title, product pages, etc. are not eligible for return. We don't make price adjustments on any past or future orders. All sale items and items discounted 30% or more are final sale, no exchanges or returns will be accepted.
  • Shoes must be packaged in the original box sent & enclosed in another protective package.  Do not affix a label directly to the shoe box or it will not eligible for return.

Allergy Aware Policy

Quality is paramount at JO+CO. For the benefit of our community: — Be cautious with makeup, deodorant, and strong fragrances. Such substances can affect an item's condition. — All the pet parents out there, we adore your fur companions! Please ensure garments remain pristine when trying them on. Let's ensure every piece reaches its next owner in the best condition possible.

Important Details:

 RETURN TIMEFRAME: Ensure returns are postmarked within the specified 30-day window.  If your items are returned beyond the 30 day return window, your return will not be accepted and your items will be donated.

— DAMAGES OR DEFECTS: Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within 3 days of receipt. If you return your items damaged and a damaged was not claimed within this time period, your return will not be accepted.

— SHOP PAY: If you're using ShopPay or any other installment payment service: all orders that utilize these services are subject to JO+CO's standard return policy. If you've returned your order and opt for store credit, you will receive a JO+CO store credit in the form of a gift card. But keep in mind, you'll still need to continue paying off your installments for the total purchase amount.

— LOST OR STOLEN PACKAGES: We are not responsible for packages lost or stolen in transit. You will need to contact USPS or UPS with your tracking number to resolve such issues.

Buy One, Get One Offers:

When you participate in our Buy One, Get One promotions, we want to ensure a fair and transparent return process. Please note the following key points regarding returns:

TERMS & CONDITIONS: The discount is applied to the lower-priced item in your purchase. If items of equal value are bought, the discount is applied to one of them.


  • If you return only the discounted item, you will receive store credit equal to the price you paid for that item.
  • If you return only the full-priced item, the amount of store credit will be the original price of the full-priced item minus the discount that was applied to the item you keep. This adjustment is made because the retained item will now be considered as a full-price purchase.
  • Returning both items will entitle you to store credit for the total amount paid for both items.

We encourage customers to consider their purchases carefully, especially during promotional periods. Our aim is to provide a satisfying shopping experience with clear terms for offers and returns.

Returns can take from 14-16 business days to process, although we make every effort to expedite this process and typically process refunds within 7-10 business days. 

Please note: If we receive a non JO+CO item in your return, we are not responsible for it and we cannot return it to you.

For clarity or concerns, reach out to

Start Your Return Here