To Start a return please click here
We know shopping online can be hard and we try our hardest to make your shopping experience the best possible! But, we get it, sometimes it just doesn't work out. We stand behind our products and service and want our customers to be satisfied with them. We hope you LOVE your order, but in case it just didn't work this time, please read below for additional information on returns.
Please note all JO+CO stores are independently-owned and cannot accept online returns in-store.
RETURN POLICY — Effective 1/1/23
— We accept regular-price merchandise back for STORE CREDIT 30 days from the shipment date and return shipping is FREE for the customer. Store credits will be sent to your e-mail in the form of a gift card. We do not issue refunds to the original method of payment. Please check your spam folder if you don't see the gift card in your inbox.
— Store credits are for merchandise only. Any paid shipping fees are non-refundable.
— Please note that items that say "Final Sale" in the description are not eligible for return. We do NOT make price adjustments on any past or future orders.
— If you need to exchange an item, please return your original order and use your store gift card towards the new order. We do not honor sale or promotional prices on exchanges if the sale has ended.
— All sale items, BOGO items, and items discounted 30% or more are final sale, no exchanges or returns will be accepted.
— SHOES MUST BE PACKAGED IN A PROTECTIVE BOX OR BAG. Please do NOT affix a label directly to the shoe box or it will be marked Return to Sender and not eligible for return.
In order to be eligible for return, all items must be:
- Unworn & unwashed
- Returned in the original packaging (clear poly bag)
- Placed in original packaging or similar packaging with any previous shipping labels covered.
- In new, unaltered, and unused condition (no signs of wear, stains, odor, animal hair, or damage). If the item has any of the above, it will not be accepted as a return and you will be responsible for the return shipping fee.
- Swimwear must be returned with all tags and hygienic liners attached. Please try on with appropriate undergarments before removing tags and liner.
FINAL SALE ITEMS:
Please note our policy above in regard to final sale items. We do our best to mark the product title and/or description when it is final sale. Please pay close attention to this when shopping. This policy is firm and no exceptions will be made.
Due to the hygienic nature of these items, jewelry, hosiery, and accessories such as hats, belts, scarves, bodysuits, etc. are not returnable. All jewelry and accessories are final sale; no exceptions will be made.
To process a return please follow these steps:
- Go to this link: JO+CO Return Portal
- Enter your order number & email used on your order to find your order.
- Follow the steps to give a return reason and action. Please note, actions must fall within the return policy. (i.e. If you try to return a sale/final sale item it will be rejected and you will be responsible for the return shipping costs to you.) If you need clarification on if the items fall within our return policy, please e-mail us with your return request at email@example.com, and include your Order # and the item/s you are wanting to return. Please allow 24-48 hours for a response.
- Send the return request & await an approval email from our support staff.
LOST OR STOLEN PACKAGES
We are not responsible for packages lost or stolen in transit. You will need to contact USPS or your chosen courier service with your tracking number to resolve such issues.
E-gift cards can only be used online and are not valid in stores. If you have purchased one of our physical gift cards in a store location, those are only valid in-stores and cannot be used online.
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within 3 days of receipt. Please start the return process by issuing a return request following the steps above & attach your images of the damage with the original tags attached.
DO YOU DO PRICE ADJUSTMENTS?
Flash sales, one-day sales, promotional items, and discounted items are not eligible for price adjustments or even exchanges. In order to receive any new promotional pricing, different size/color of the same style, you must return the original purchase (if it is returnable and not a final sale item as noted on your receipt), forfeiting any coupons or promotions used on the original purchase & repurchase at the new price.
THE ORDER I RECEIVED IS INCORRECT.
If you received an incorrect item from your order, please call or e-mail us at firstname.lastname@example.org with your Name, Order #, and a description of the situation. We are happy to help and make this mistake correct.
RETURN PROCESSING TIME
Please allow 5-10 business days for processing once received in our warehouse. Once your return is processed, you will receive an email including your store credit in the form of a gift card.