The following Return Policy only applies to online purchases made through www.shopjoandco.com.
We know shopping online can be hard and we try our hardest to make your shopping experience the best possible! But, we get it, sometimes it just doesn't work out. Returns are handled on a case by case basis with the objective of making our customers happy and treating them fairly. We stand behind our products and service and want customers to be satisfied with them. We hope you LOVE your order, but in case it just didn't work this time, please read below for additional information on returns.
- Item/s purchased online are accepted for a refund within 14 days from the shipped date on regular priced/non-sale items. After 14 days, all item/s are eligible for store credit only. Items must be shipped back to our warehouse in order to be processed for a refund. Our physical stores can't process refunds for online orders. There is a fixed return shipping cost of $6.95 that is deducted from your store credit or refund.
- You may bring your online purchase to one of our stores for in-store credit or exchange only. If you return in-store you will receive in-store credit in the form of a gift card. This gift card can't be used online. It can only be used in of our store locations.
- If any promos or discounts were used on your returnable merchandise, the promo and/or discount will be forfeited and may not be reused.
- Refund will be issued within 5 business days of the return arriving. You will be notified via e-mail that your refund has been issued.
- SHOES MUST BE PACKAGED IN A PROTECTIVE BOX OR BAG. Please do NOT affix a label directly to the shoe box or it will be marked Return to Sender and not eligible for return.
- Shipping charges are non-refundable.
- Return to: JO+CO, 8 W Jennings St, Newburgh, IN, 47630
In order to be eligible for a refund/store credit, all items must be:
- Unworn & unwashed
- Have original tags attached
- Placed in original packaging or similar packaging with any previous shipping labels covered. Failure to use original/like packaging will result in a reduction of your refundable amount. We do not accept returns packaged in boxes unless original packaging was a box.
- Original receipt/return form must be included in package
- In new, unaltered and unused condition (no signs of wear, stains, odor, animal hair, or damage). If item has any of the above, it will not be accepted as a return and you will be responsible for the shipping fee.
*Accessories and any items noted as final sale are final sale and non-returnable or exchangeable, no exceptions.
To process a return please follow these steps:
- Go to this link : https://www.shopjoandco.com/a/returns
- Enter your order number & email used on your order to find your order.
- Follow the steps to give a return reason and action. Please note, actions must fall within the return policy. (i.e. If you try to return a sale/final sale item it will be rejected and you will be responsible for the return shipping costs to you.) If you need clarification on if the items fall within our return policy, please e-mail us with your return request at email@example.com, and include your Order # and the item/s you are wanting to return. Please allow 24-48 hours for a response.
- Note : if selecting damaged/defective as your return reason, please upload a photo of the defect/damage into the returns center showing original tags attached.
- Send the return request & await an approval email from our support staff.
Refunds are only issued to the original payment method, or as an in-store credit in the form of a gift card if requested. Refunds are not credited until returned merchandise has been received and inspected for eligibility. Shipping charges are non refundable.
We are not responsible for packages lost or stolen in transit. You will need to contact USPS or your chosen courier service with your tracking number to resolve such issues.
Physical gift cards are only valid in-stores and cannot be used online.
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within 3 days of receipt. No exceptions. Please start the return process by issuing a return request following the steps above & attach your images of the damage with original tags attached.
DO YOU DO PRICE ADJUSTMENTS?
Flash sales, one-day sales, promotional items, and discounted items are not eligible for price adjustments or even exchanges. In order to receive any new promotional pricing, different size/color of the same style, you must return the original purchase (if it is a returnable and not a final sale item as noted on your receipt), forfeiting any coupons or promotions used on the original purchase & repurchase at the new price.
WHAT IF I WANT TO EXCHANGE AN ITEM/S?
If you would like to exchange an item in your order, please place a NEW ORDER for that item on our website. This will ensure your item/s don't sell out before we have received your return. Please send back your original item/s following the return instructions above and you will be refunded for your returned item/s as long as we receive them back in time according to our refund policy above. If the item/s are received later than the refund time frame above, you will be given store credit in the form of a gift card for the returned/exchanged item/s.
THE ORDER I RECEIVED IS INCORRECT.
If you received an incorrect item from your order, please call or e-mail us at firstname.lastname@example.org with your Name, Order #, and a description of the situation. We are happy to help and make this mistake correct.
HOW DO I KNOW IF MY ORDER WAS PLACED?
Once you've completed your order, a confirmation e-mail will be sent to the email address associated with your order/account. If you don't see one, please check your spam folder! You may also view your order by clicking on the My Account link at the top right of the page and logging into your JO+CO account.