JO+CO Return Policy
To start your return please visit Your Account
Returns for Store Credit Only
We accept returns on regular-priced items for store credit within 14 days of delivery.
-
Store credit will be issued as an e-gift card
-
$9.95 return shipping fee will be deducted from your store credit
-
Original shipping charges are non-refundable
- Late returns (after 14 days) may be subject to a restocking fee or denied.
Items That Cannot Be Returned
-
Items marked Final Sale or discounted 30% or more
-
Accessories: jewelry, hats, belts, bodysuits (due to hygiene reasons)
-
Items damaged due to improper return packaging
-
Items returned without a damage claim on file
To Be Eligible, Items Must Be:
-
Unworn, unwashed, and in like-new condition
-
Free of stains, odors, pet hair, or damage
-
Returned in original poly bag or similar protective packaging
-
Shoes: must be in original box and shipped inside an outer box (no labels on shoe box)
Reporting Damaged or Defective Items
-
Contact us at hello@shopjoandco.com within 3 days of delivery
-
Please include photos + your order number
-
Items sent without a damage claim may not be accepted
Lost or Stolen Packages
-
We are not responsible for packages lost or stolen in transit or post-delivery
-
Please contact USPS or UPS directly with your tracking number
Using ShopPay or Other Installment Payments?
-
You’re still responsible for completing your payments
-
Returned items will be issued as store credit only
🤍 Need Help?
We’re a small team (yep, just one woman packing, styling, and replying!) — but we always respond with care. Reach out to us at hello@shopjoandco.com if you have questions.