FAQs

CONTACT INFORMATION

You can call us at 812-550-9022 from 9 am - 5pm CST or e-mail us at help@shopjoandco.com

DO YOU HAVE A STORE LOCATION?

Yes, we have one store location for JO + CO in downtown Newburgh, IN and a 2nd store in downtown Jasper, IN on the square.  Please visit our Contact Us page for store locations, phone numbers, and addresses.

WHO DO YOU SHIP THROUGH?

All standard shipping orders are shipped through the USPS and your order can be tracked at www.usps.com.  When your order has been shipped, you will receive a Shipping Confirmation e-mail with a tracking number and link for your records.  We also offer shipping through UPS.

DO YOU OFFER EXPEDITED SHIPPING?

We offer several other shipping methods via USPS, Fedex, UPS, and DHL.  Those rates are calculated at checkout and rates depend on your location and weight.

WHEN WILL MY ORDER SHIP?

Most orders are processed and shipped out within 1-3 business days.  

DO YOU OFFER IN-STORE OR CURBSIDE PICK UP?

In-store and curbside pick up is not available on our website, but your local store would be more than happy to help you with this!  Simply contact your local store by calling or texting, and they can assist you with a phone order and have your pick up ready within the hour!

WHAT IS YOUR RETURN POLICY?

To see our full return policy, please click here.

CAN I CHANGE MY ORDER?

If your item is still "Processing" you may call our Customer Service to attempt to change an item in your order.  Based on selection and availability, an exchange may not be possible.  Once your order's status is changed to "Complete" we can no longer change it.

THE ORDER I RECEIVED IS INCORRECT.

If you received an incorrect item from your order, please call or e-mail us at help@shopjoandco.com with your Name, Order #, and a description of the situation.  We are happy to help and make this mistake correct.

I RECEIVED A DAMAGED ITEM.

We try to carefully inspect every item before shipment, but if you believe the item you received is damaged, please e-mail us at help@shopjoandco.com with your Name, Order #, and a photo of the damage along with a photo of the original tags attached within 3 business days of receipt.  We will be happy to assist in this situation and correct any mistakes.

HOW DO I RETURN MY ITEMS?

Go to this link : https://joandco.returnscenter.com/ and fill out the required questions for your return to be approved.  All items in the return must adhere to our FULL return policy and be received in original, unused condition with all original tags ATTACHED and the original invoice or a copy of the invoice with the return form.  If you can't locate the original invoice, please print and include a copy of the order confirmation e-mailed to you.  Returns received without the original invoice and return form will be delayed in receiving a refund or exchange.

WHEN WILL I GET MY REFUND?

Once your item/s are received and everything is correctly returned, we will issue a refund within 3 business days during our website operating hours of Monday - Friday 9 am - 5 pm EST.

WILL I BE NOTIFIED WHEN MY REFUND IS ISSUED?

Of course!  We wouldn't leave you hanging like that.  Once your refund  is issued, you will receive an e-mail notification from us to the e-mail address attached to the original order.  Refunds are issued within 3 business days of receiving the item/s and insuring they fall under our Return Policy.

WHY DIDN'T I RECEIVE REFUND?

Unfortunately, if you sent back item/s that don't adhere to our Return Policy they will not be accepted for a refund, store credit, or exchange.  Also, any items noted as FINAL SALE, items without tags, damaged items, and accessories & jewelry are not eligible for return and will not be accepted.

WHY DIDN'T MY SHIPPING GET RETURNED TO MY REFUND?

Shipping rates are non-refundable and are not included in your refund.  

Please see our full RETURN POLICY here.

DO YOU DO PRICE ADJUSTMENTS?

Flash sales, one-day sales, promotional items, and discounted items are not eligible for price adjustments or even exchanges.  In order to receive any new promotional pricing, different size/color of the same style, you must return the original purchase (if it is a returnable and not a final sale item as noted on your receipt), forfeiting any coupons or promotions used on the original purchase & repurchase at the new price.