FAQs

CONTACT INFORMATION

You can call us at 812-746-2170  from 9 am - 5pm EST or e-mail us at help@shopjoandco.com

DO YOU HAVE A STORE LOCATION?

Yes, we have one store location for JO + CO in downtown Newburgh, IN and a 2nd store in downtown Jasper, IN on the square.  Please visit our Contact Us page for store locations, phone numbers, and addresses.

WHO DO YOU SHIP THROUGH?

All free economy shipping orders are shipped through USPS Parcel Select Ground, UPS Surepost, or Fedex Smartpost and your order can be tracked at ups.com, fedex.com, or usps.com.  When your order has been shipped, you will receive a Shipping Confirmation e-mail with a tracking number and link for your records.  

If you chose the priority shipping method at $9.95, your order will ship via USPS Priority Mail, UPS Ground, or Fedex Ground.  Priority shipping orders receive priority over economy shipping orders and will be processed first.

DO YOU OFFER EXPEDITED SHIPPING?

We offer several other shipping methods via USPS, Fedex, UPS, and DHL.  Those rates are calculated at checkout and rates depend on your location and weight.

WHEN WILL MY ORDER SHIP?

Most orders are processed and shipped out within 1-3 business days.  

DO YOU OFFER IN-STORE OR CURBSIDE PICK UP?

In-store and curbside pick up is not available on our website, but your local store would be more than happy to help you with this!  Simply contact your local store by calling or texting, and they can assist you with a phone order and have your pick up ready within the hour!

WHAT IS YOUR RETURN POLICY?

To see our full return policy, please click here.

CAN I CHANGE MY ORDER?

If your item is still "Processing" you may call our Customer Service to attempt to change an item in your order.  Based on selection and availability, an exchange may not be possible.  Once your order's status is changed to "Complete" we can no longer change it.

THE ORDER I RECEIVED IS INCORRECT.

If you received an incorrect item from your order, please call or e-mail us at help@shopjoandco.com with your Name, Order #, and a description of the situation.  We are happy to help and make this mistake correct.

I RECEIVED A DAMAGED ITEM.

We try to carefully inspect every item before shipment, but if you believe the item you received is damaged, please e-mail us at help@shopjoandco.com with your Name, Order #, and a photo of the damage along with a photo of the original tags attached within 3 business days of receipt.  We will be happy to assist in this situation and correct any mistakes.

HOW DO I RETURN MY ITEMS?

Go to this link : https://www.shopjoandco.com/a/returns and fill out the required questions for your return to be approved.  All items in the return must adhere to our FULL return policy and be received in original, unused condition with all original packaging and the original invoice or a copy of the invoice with the return form.  If you can't locate the original invoice, please print and include a copy of the order confirmation e-mailed to you.  Returns received without the original invoice and return form will be delayed in receiving a store credit.

WHEN WILL I GET MY STORE CREDIT?

Once your item/s are received and everything is correctly returned, we will issue a return for a store credit in the form of a gift card within 3 business days during our website operating hours of Monday - Friday 9 am - 5 pm EST.

WILL I BE NOTIFIED WHEN MY STORE CREDIT IS ISSUED?

Of course!  We wouldn't leave you hanging like that.  Once your store credit is issued, you will receive an e-mail notification from us to the e-mail address attached to the original order.  Credits are issued within 3 business days of receiving the item/s and insuring they fall under our Return Policy.

WHY DIDN'T I RECEIVE STORE CREDIT?

Unfortunately, if you sent back item/s that don't adhere to our Return Policy they will not be accepted for a store credit or exchange.  Also, any items noted as FINAL SALE, items without tags, damaged items, and accessories & jewelry are not eligible for return and will not be accepted.

DO YOU DO PRICE ADJUSTMENTS?

Flash sales, one-day sales, promotional items, and discounted items are not eligible for price adjustments or even exchanges.  In order to receive any new promotional pricing, different size/color of the same style, you must return the original purchase (if it is a returnable and not a final sale item as noted on your receipt), forfeiting any coupons or promotions used on the original purchase & repurchase at the new price.