Shipping & Delivery
It depends on where you are. Orders processed here will take 5-8 business days to arrive after they've been processed. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.
Order processing times vary but we typically process all orders within 1-2 business days.
Yes, we offer free shipping for all domestic orders over $100 pre-tax and shipping. Check the cart to see the current deal on free shipping..
We currently ship with USPS and UPS for all of our packages. Orders with expedited shipping will typically get priority in shipping over other orders and typically take 1-2 business days to be processed and shipped. You will receive an email with tracking info once your order has been shipped.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We're here to assist you the best we can for any lost, damaged in transit, or stolen packages; however, once we pass the package onto the carrier we are not responsible for delivery issues.
If your package shows up damaged upon delivery, please take clear photos of the package condition (prior to opening the package) and any damaged items inside. This provides essential proof for any claims we or you may make with the carrier.
For any packages you believe have been lost or stolen, we advise taking the following steps before contacting us:
- Reach Out to Your Local Carrier: Often, they have more detailed information on your package's location or its delivery status. In many cases, packages marked as "delivered" might still be in transit or held at a local post office.
- Wait a Few Days: Sometimes, packages are marked as "delivered" prematurely. It's a good idea to wait a few days as packages can still arrive after this status update.
- Official Carrier Response: If, after speaking with your local carrier, they confirm that they cannot locate your package, this is the point at which you should reach out to us. It's beneficial for us if you can provide any official communication or proof that you've liaised with the carrier about the issue, as this helps expedite the claims process.
Claims must be made no sooner than 5 days after the "delivery date" but no longer than 15 days. For packages presumed "lost" (status isn't "delivered" and there have been no updates on movement), claims should be made after 7 days and within 30 days from the last scanned update by the carrier.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also offer payments through Amazon Pay, Paypal, Apple Pay, and more.
You can also take advantage of flexible payment plans using ShopPay by Affirm.
Orders & Pre-Orders
We truly appreciate your business and understand how sometimes plans change. However, once an order is placed and the payment is processed, it's immediately set into motion in our system. This quick action means that costs and fees are instantaneously incurred on our end.
Regrettably, due to this fast turnaround time, we're unable to cancel or alter orders once they've been placed. We apologize for any inconvenience and appreciate your understanding.
At JO+CO, we are committed to delivering quality. While we conduct meticulous inspections, especially with returned items that undergo a thorough review process, occasionally an oversight may occur.
If you believe you've received a damaged or defective item, please reach out to us within 3 business days of receipt. Kindly provide your Name, Order #, a photo of the damage, and a photo showing the original tags still attached. We genuinely apologize for any inconvenience and promise to promptly address and rectify such situations.
A pre-order is an order that you place for an item that is not yet in stock. Pre-order items can take up to 12 weeks to be completed. This allows you to reserve your item and be among the first to receive it when it becomes available.
There are a few reasons to pre-order an item:
- To ensure that you get the item you want, especially if it is in high demand and is likely to sell out quickly.
- Sometimes we will offer our pre-orders at a discount on our app.
- To be among the first to receive the item.
To pre-order an item, simply add it to your cart and checkout as usual. You will be charged for the item immediately, and a pre-shipment label will be generated. It will not ship until it is in stock & the estimated ship date for your pre-order will be displayed on the product page.
Please note that the shipping ETA just an estimate and the actual ship date may vary. We will do our best to keep you updated on the status of your pre-order.
If you order a pre-order item along with an in-stock item/s, your order will arrive in multiple shipments. Your in stock items will ship out within 1-2 business days. If applicable, you will only be charged one shipping fee.
Due to the nature of special orders, pre-orders cannot be cancelled once placed. Please note that you have 14 days from the date your pre-order ships to return it for an exchange, or 30 days for store credit. To return your pre-order, please follow the instructions on our returns page.
Returns & Refunds
We offer store credit within 30 days of shipment or exchanges within 14 days of shipment for items in their original, unaltered condition.
The product must be undamaged with no signs of wear & free from any stains and scents, to be eligible for full credit.
Exchanges are available within 14 days, accompanied by a $8.00 shipping fee. Our new "Shop Now" feature allows you to shop with bonus credit even before your return is processed. Please note that we do not offer refunds at this time.
Items including jewelry, hosiery, and specific accessories (like hats, belts, scarves, and bodysuits) are non-returnable due to hygiene reasons and are considered final sale.
Any product marked "Final Sale" in its description or title is also ineligible for return.
Additionally, no returns or exchanges are accepted for sale items or those discounted by 30% or more.
Any and all items outside the 30 day return policy are non-returnable and can't be exchanged.
If you didn't receive your credit, it is due to your return being sent back outside the requested window.
Items must be scanned by the carrier within 30 days of your shipment date otherwise your return will not be accepted and your items will be donated.
We understand the anticipation that comes with waiting for a credit. At JO+CO, we strive to process returns within 7-10 business days from the moment they arrive at our warehouse.
However, during particularly busy periods, especially when our shipping team faces high order volumes, processing can occasionally extend to 14-16 business days.
We genuinely appreciate your patience and understanding during these times. If you have concerns about any delays, please don't hesitate to reach out to our customer care team. We're here to help and provide clarity.
Buy One, Get One Promos
"BOGO" stands for Buy One, Get One. In a BOGO offer, when you buy one item, you get another at a discount. The discount may vary depending on the specific promotion.
The discount applies to the lowest-priced items in a BOGO promotion.
Yes, you can return items purchased under a BOGO offer, provided they are not marked as "final sale" and aren't discounted 30-50% off. Items must be in their original, unworn condition and free of any signs of wear (including make up stains, perfume, scents, and animal hair). The standard return policy applies to determine eligibility for returns.
POLICY FOR BOGO'S:
- Items eligible for return will receive store credit, not a refund.
- The amount of store credit is adjusted based on whether you return the discounted or the full-priced item, in line with the BOGO promotion's terms.
- Remember, if only one item from the BOGO offer is returned, the retained item's price will be recalculated as a full-price purchase.
Still have questions?