For qualifying items, there are a variety of return options: refunds or exchanges within 14 days of the shipment date, or store credit and Shop Now within 30 days of the shipment date for items in their original, untouched state (terms apply). Opting for a refund comes with a $12.95 processing fee, and exchanges come with a $6.95 shipping fee, while our Store Credit has no additional handling fees. It's essential to use the label we supply for returns; otherwise, your return might be declined.

Please understand we hold the right to deny returns on items showing signs of wear, stains, or alteration. This encompasses indications like make up, strong fragrances, body marks, deodorant stains, and tampered liners.

To see our full return policy, please click here.

You can start your return request by clicking here. All items in the return must adhere to our FULL return policy and be received in original, unused condition with all original packaging.

Items including jewelry, hosiery, and specific accessories (like hats, belts, scarves, and bodysuits) are non-returnable due to hygiene reasons and are considered final sale.

Any product marked "Final Sale" in its description or title is also ineligible for return.

Additionally, no returns or exchanges are accepted for sale items or those discounted by 30% or more.

Any and all items outside the 30 day return policy are non-returnable and can't be exchanged.

If you didn't receive your original refund method, it is due to your return being sent back outside the requested window.

Due to our returns system being automated, if your returns are returned outside the 14-day or 30-day window (whichever you chose during the return process), the system will default to the next acceptable return option (i.e. if you chose a refund but didn't send it back within the 14 days from the original shipment date, the system will default to store credit via an e-gift card).

If your items are returned beyond the 30 day return window, your return will not be accepted and your items will be donated.

If you return for a refund, the shipping and return costs are deducted from the total of your refund. If you have any questions, please feel free to reach out to our customer care team below.

We understand the anticipation that comes with waiting for a refund or credit. At JO+CO, we strive to process returns within 7-10 business days from the moment they arrive at our warehouse. However, during particularly busy periods, especially when our shipping team faces high order volumes, processing can occasionally extend to 14-16 business days. We genuinely appreciate your patience and understanding during these times. If you have concerns about any delays, please don't hesitate to reach out to our customer care team. We're here to help and provide clarity.

Orders take 1-2 business days to ship. For any orders placed after 12pm EST, our 1-2 business day processing time begins on the following day. This means if you order after this time, the day of your order won't be included in our processing window.

You are shown approximately delivery times at checkout based on your location and processing time. This will give you an accurate timeframe to choose the best shipping method at checkout.

We currently ship with USPS and UPS for all of our packages. Orders with expedited shipping will typically get priority in shipping over other orders and typically take 1-2 business days to be processed and shipped. You will receive an email with tracking info once your order has been shipped.

We do not currently offer international shipping, but we hope to start offering it here in the near future. If this is something you are interested in, please email us to let us know!

We're here to assist you the best we can for any lost, damaged in transit, or stolen packages.

If your package shows up damaged upon delivery, please take clear photos of the package condition (prior to opening the package) and any damaged items inside. This provides essential proof for any claims we or you may make with the carrier.

For any packages you believe have been lost or stolen, we advise taking the following steps before contacting us:

1. Reach Out to Your Local Carrier: Often, they have more detailed information on your package's location or its delivery status. In many cases, packages marked as "delivered" might still be in transit or held at a local post office.
2. Wait a Few Days: Sometimes, packages are marked as "delivered" prematurely. It's a good idea to wait a few days as packages can still arrive after this status update.
3. Official Carrier Response: If, after speaking with your local carrier, they confirm that they cannot locate your package, this is the point at which you should reach out to us. It's beneficial for us if you can provide any official communication or proof that you've liaised with the carrier about the issue, as this helps expedite the claims process.

Claims must be made no sooner than 5 days after the "delivery date" but no longer than 15 days. For packages presumed "lost" (status isn't "delivered" and there have been no updates on movement), claims should be made after 7 days and within 30 days from the last scanned update by the carrier.

We truly appreciate your business and understand how sometimes plans change. However, once an order is placed and the payment is processed, it's immediately set into motion in our system. This quick action means that costs and fees are instantaneously incurred on our end. Regrettably, due to this fast turnaround time, we're unable to cancel or alter orders once they've been placed. We apologize for any inconvenience and appreciate your understanding.

If you received an incorrect item from your order, please call or e-mail us at hello@shopjoandco.com with your Name, Order #, and a description of the situation.  We are happy to help and make this mistake correct.

Flash sales, one-day sales, promotional items, and discounted items are not eligible for price adjustments or even exchanges. In order to receive any new promotional pricing, different size/color of the same style, you must return the original purchase (if it is a returnable and not a final sale item as noted on your receipt), forfeiting any coupons or promotions used on the original purchase & repurchase at the new price.

At JO+CO, we are committed to delivering quality. While we conduct meticulous inspections, especially with returned items that undergo a thorough review process, occasionally an oversight may occur. If you believe you've received a damaged item, please reach out to us within 3 business days of receipt. Kindly provide your Name, Order #, a photo of the damage, and a photo showing the original tags still attached. We genuinely apologize for any inconvenience and promise to promptly address and rectify such situations.